Customer Support

Returns and Exchanges

Return Policy:

• Eligible items are able to be returned or exchanged within 30 days from the date the product was shipped. Any issues with an order must be reported within this time frame.

• Return shipping fee is $7.90 and will be deducted from the refund total. Return shipping fee will be waived if the customer chooses to receive a refund in the form of a gift card instead of to the original form of payment.

• Product must be in original packaging, unused, and in new condition.

• Items received as a gift are eligible for a gift card refund only.

• Returns from two separate orders may not be combined into a single package.

• Original shipping fee (when applicable) will not be refunded when a return is made.

• Oversized Product - All oversized item returns may include an additional handling and restocking fee. Fees will vary and are notated on the item’s product detail page. If your oversized item has a quality issue or is damaged, please contact our Customer Experience Team below.

To begin your return or exchange, email customersupport@rewiredandreal.com with your order number and e-mail associated with the order. If you don’t know your order number you can locate it on your packing slip or on the order confirmation that was emailed to you.

You can choose to return your items using our flat rate shipping label for a fee of $7.90, which will be deducted from your refund, or you can use our return label and choose to receive a store credit and the return fee will be waived. 

Please note: We are unable to offer a refund for any items that are not confirmed through our return process or items that are marked ineligible for return.

Final Sale:

Items marked final sale are not returnable or eligible for exchange and are indicated as so when shopping, at checkout and in the return portal.

• Should you have a final sale item with a damage or quality issue, please email customersupport@rewiredandreal.com to get in touch with our customer support team. 

Damages, Shortages, or Quality Issues:

If you have any issues with your order, such as a damage, shortage or quality issue and are within the 30 day window from the shipment date, please email customersupport@rewiredandreal.com to get in touch with our customer support team.

All Jewelry purchases made on our website are final sale and cannot be returned or exchanged. 

Exchanges:

Rewired & Real offers free exchanges for a different size on clothing items if within 30 days of the order shipment date. We do not offer exchanges on any non-apparel items or items that are final sale. To begin your exchange, email customersupport@rewiredandreal.com to get in touch with our customer support team; the new item will ship out as soon as the returned item is received. There will be no refund or charge for the exchange. Shipping costs for the returned item are your responsibility, but you will not be charged additional shipping from us to send your new item to you.

We offer one free size exchange per item. Any exchange needed after that will be processed as a return and a refund will be issued to your original form of payment once we receive the item back to our warehouse. If this is the case, please reach out to our customer experience team at customersupport@rewiredandreal.com or give them a call at 715-514-4816 and they can assist with processing the return! 

International Orders:

Orders shipped internationally are not eligible for return.

International orders with a damage, shortage, or quality issue are only eligible for a refund.